If you’re seeing two charges related to Wiser, there are a few possible reasons for this. Here’s how to understand what might have happened:
1. You subscribed both via the website and the app
It’s possible to be charged twice if you:
Purchased a subscription on the Wiser website
Then later downloaded the app and activated a free trial, special offer, or another plan via the App Store or Google Play
Since app stores and web purchases are handled separately, this can create two active subscriptions linked to different systems.
2. You used different email addresses when subscribing
If you accidentally used two different email addresses — one on the web and one in the app — you may have created two separate Wiser accounts, each with its own active subscription.
This can happen if:
You notice premium access when logging in with two different emails
You received two separate confirmation emails, each sent to a different address
Your inbox shows invoices tied to more than one account
3. You purchased an additional service or content
Some optional features, such as web-only infographics, are billed separately. These are not part of the standard Premium subscription and may result in an additional charge.
You can check if this is the case by:
Reviewing your email inbox for confirmation emails tied to different types of purchases
Comparing the amounts and merchant names on your bank statement — they may show different labels or descriptions
To avoid duplicate subscriptions, always use the same email address when logging into the app and making purchases, and be sure not to start a second subscription from another platform unless intended.
If you’re unsure which charge came from where, reviewing your confirmation emails and payment history usually helps clarify it.